- Purchasing + Refunds
We ship to Canada via Canada Post and to the U.S. via Canada Post/USPS. We hope to ship to more places in the future!
Shipping costs to your location are calculated at check out! Any customs, duties, value-added, federal, state, local or other taxes outside of Canada are not included. Customers are responsible to pay for any such taxes related to the location you live.
If a product arrives damaged, you have 30 days to claim a replacement if applicable.
Due to Covid, Canada Post is experiencing varying delays with their service. Please continue to monitor your package and be mindful that it may take longer than anticipated to be delivered.
All charges are inclusive of tax, no additional fees or taxes will be added.
Due to the nature of custom products we do not accept returns on customized products. We want you to love your product, reach out so we can make it right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
About Our Products
I highly recommend Fran’s work! She did an amazing job of engraving my grandmother’s recipes and grandad’s famous saying into a beautiful cutting board. Such a special and unique gift to remember them by. She was wonderful to work with and had the gift ready so quickly. I will definitely have Fran do more work for our family.
I am so happy that I can make people happy with these pieces! I bought a few and gave to some people that are really dear to me. I can't describe enough how great they felt! Anyway, I needed to write this for everyone who want to make someone happy.
Oh boy! I really love these ones! I purchased a few already as all my friends love stuff with their names. Also got a few for my grandparents. I truly appreciate your work guys as all the product I got from your store are super quality stuff. THANK YOOUUU!! <3